Meet Betty
24 November 2009
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Betty is employed by the the City of Frederiksberg. She has been working for Frederiksberg for a year now, most of the time working on the main web-site, www.frederiksberg.dk, but lately she is also working in the callcenter answering questions on the phone.
So who is Betty? She’s a computerprogramme assisting the citizens on the web and on the phone. Betty is an electronic serviceassistent who can be activated on the web-site. You can ask her questions and she will answer. You could ask her about most of the services on the site, and she will show the rigtht pages to you. You can ask her questions about specific services and she will answer.
Betty is a new way of searching the municipality web-site. She will help those users who is not so familiar with the web, shes a friendly face who can help navigate the site. Meet Betty on www.frederiksberg.dk.
Lately shes also answering the phone. She can answer questions on the phone using the same database used on the website.
The solutions is delivered by Artificial Solutions with their Virtual Chat Agent and Virtual Speech Agent.
The solutions are used by a number of public and private services.
(2 votes, average: 2.00 out of 5)
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